Hi, my name is Maria
I am Customer Experience Professional dedicated to creating standout client interactions.
With over 10 years of global experience, I help brands build trust, enhance satisfaction, and resolve challenges with care and precision. I combine service expertise with a deep understanding of customer needs—delivering thoughtful support that drives loyalty and long-term value.
If you're aiming to elevate your customer journey, I’m here to help make it happen.
About Me
I'm Maria Rosalia Centeno, a customer-focused service professional with over a decade of global experience helping businesses deliver high-quality support across industries. Based in Cambridge, Ontario, I specialize in resolving customer issues with care, improving retention, and ensuring smooth service operations—both remotely and in-person.
I bring hands-on expertise in platforms like HubSpot, Zendesk, Genesys, and more. I’m known for my calm approach to escalations, attention to detail, and commitment to customer satisfaction. My background also spans digital tools, SEO, and workflow systems—giving me a unique edge in today’s service-driven, tech-enabled market.
I’m focused on working with Canadian organizations that align with my values—empathy, efficiency, and customer-first thinking—to create meaningful, results-driven impact.
Passion for Boundless Exploration
IIn today’s fast-moving world, exceptional service is more than a skill—it’s a mindset. I’m driven by a passion for creating meaningful customer experiences, solving problems with empathy, and helping businesses build strong, lasting relationships.
Whether supporting individuals or streamlining systems, I offer more than just services—I provide tailored, people-centered solutions designed to grow trust, loyalty, and success. Let’s work together to create customer experiences that truly make a difference.
What Services I'm Providing
I take pride in offering a comprehensive range of services designed to meet your business needs.
My Projects
Tools I Use
I rely on a carefully chosen toolkit to streamline operations, boost communication, and excel in digital marketing and web development. These tools ensure seamless service delivery, client satisfaction, and pave the way for success and excellence.
Let's Connect
I’m passionate about building meaningful connections and exploring exciting opportunities. Whether you're looking for expert customer support solutions, CRM implementation, or need help optimizing your digital presence, I'm here to assist. I specialize in delivering personalized customer service experiences, implementing efficient CRM systems, and supporting businesses with foundational digital marketing and web solutions.
Feel free to explore my portfolio to see how my 10 years of experience in customer support, CRM expertise, and digital services can help you reach your goals. If what you see resonates with your vision, let’s start a conversation!
Thank you for visiting my website. I look forward to the opportunity to collaborate and bring your ideas to life.