Hey, I’m Maria , I’m here to help you deliver customer-centric solutions that achieve your business goals.
About Me
I'm Maria Rosalia Centeno, a customer-focused service professional with over a decade of global experience helping businesses deliver high-quality support across industries. Based in Cambridge, Ontario, I specialize in resolving customer issues with care, improving retention, and ensuring smooth service operations, both remotely and in-person.
I bring hands-on expertise in platforms like HubSpot, Zendesk, Genesys, and more. I’m known for my calm approach to escalations, attention to detail, and commitment to customer satisfaction. My background also spans digital tools, SEO, and workflow systems—giving me a unique edge in today’s service-driven, tech-enabled market.
I’m focused on working with Canadian organizations that align with my values, empathy, efficiency, and customer-first thinking, to create meaningful, results-driven impact.
Passion for Boundless Exploration
Exceptional service isn’t just a skill, t’s my mindset, driven by empathy and a passion for building lasting customer relationships. I deliver people-focused solutions that foster trust and loyalty in every interaction. By understanding unique needs and challenges, I create meaningful experiences that drive success.
Let’s collaborate to transform customer service into a powerful advantage for your business.
Services I'm Providing
I take pride in offering a comprehensive range of services designed to meet your business needs.
Tools I Use
I rely on a carefully chosen toolkit to streamline operations, boost communication, and excel in digital marketing and web development. These tools ensure seamless service delivery, client satisfaction, and pave the way for success and excellence.
Certifications & Continuous Learning
Check my certifications and continuous learning achievements that showcase my dedication to professional growth.
Customer Experience Impact
Proven Success in Customer Care
See how I’ve helped clients overcome challenges and deliver great results through dedicated customer care.
Key Metrics of Achievements
My key metrics reflect a strong commitment to customer satisfaction and operational excellence. Recent achievements include an NPS of 82 (up from a historical 60), chat response time of just 18 seconds, average response time of 1 hour 55 minutes (well above target), and a perfect 100% chat CSAT. Additionally, maintained 100% on quality and refund metrics, and significantly reduced both generic and work hour waiting times. These results demonstrate my dedication to delivering outstanding customer experiences and driving continuous improvement in every interaction.
Creative Works & Digital Projects
Web-Based Projects
What They Say About Me
" Maria is a kind, organized, and reliable team player who always steps up when needed. She brings calm and balance to any situation, and her leadership truly shines under pressure. Anyone would be lucky to have her on their team. "
" I had the privilege of working with Maria for over three years, during which she consistently demonstrated exceptional dedication, integrity, and professionalism. She is a reliable team player and leader who always goes above and beyond to deliver excellent results.. "
"Maria is a positive, energetic, and talented person who always brings out the best in those around her. Her strong character, work ethic, and genuine curiosity make her a true achiever and a joy to work with.. "
Let's Connect
I’m passionate about building meaningful connections and exploring exciting opportunities. Whether you're looking for expert customer support solutions, CRM implementation, or need help optimizing your digital presence, I'm here to assist. I specialize in delivering personalized customer service experiences, implementing efficient CRM systems, and supporting businesses with foundational digital marketing and web solutions.
Feel free to explore my portfolio to see how my 10 years of experience in customer support, CRM expertise, and digital services can help you reach your goals. If what you see resonates with your vision, let’s start a conversation!
Thank you for visiting my website. I look forward to the opportunity to collaborate and bring your ideas to life.